Customer Assistance

Contact Us

Our normal business hours are from 8:30 AM to 5:00 PM Central Time Monday through Friday.

If you would like to speak with Sales or Customer Service, please call+1(847) 647-0611 or in the US toll-free at (800) 229-7569.

FAX: +1(847) 647-1155

How to Order

Direct Customers – Orders may be placed through our website shopping cart or by phone, email or fax. Outside the US & Canada, you may contact us for information on our international distributing partners.

When ordering, please include and carefully review the following information:

  • Quantity
  • Model/Part Number & Electrical Plug Option
  • Shipping Address
  • Billing Address
  • Contact Information (name, phone number and email address)
  • Purchase Order Number

Part Numbers & Electrical Plug Options

Distribution Partners

Orders may be placed by phone, fax or email. When ordering, please include the following information:

  • Quantity
  • Model/Part Number & Electrical Plug Option
  • Shipping Address
  • Billing Address
  • Contact Information (name, phone number and email address)
  • Purchase Order Number

Shipping a Web Order

All web orders will ship prepay and add. To place an order to ship collect, please contact us.

Based on your order, you will receive various shipping services, which may reduce transit time. If there are questions about the estimated ship date provided at checkout, contact Customer Service.If special instructions (like liftgate) apply, include them in the “Special Instructions/Comments” section in Step 1 of Checkout

Application Assistance

PolyScience produces a broad range of liquid temperature control equipment. Our trained customer support staff will gladly assist you in selecting the type of product and specific model best suited for your application. Here’s a list of the information they’ll need to make certain you get the product with the right performance and features:

  • Details on the application
  • Fluid operating temperature range and set point
  • Cooling capacity (heat removal if set point is near or below ambient temperature)
  • Ambient temperature (this affects cooling capacity)
  • Temperature stability (PolyScience offers choices from ±0.005°C to ±0.1°C)
  • External application (open- or closed-loop determines pump type)
  • Reservoir size (if a bath is required)
  • Pump pressure and/or flow rate (if pumping to an external application)
  • External probe/programmability
  • Fluid to be used

Pricing & Terms of Sale

  • All pricing is in U.S. dollars; prices quoted are exclusive of any applicable sales tax. Minimum order size is $25.00.
  • Orders are shipped F.O.B. Niles, Illinois U.S.A.
  • Payment terms for established accounts is Net 30 days.
  • New accounts are welcome; a D&B rating or three business references and one bank reference are required.
  • Visa and MasterCard are accepted. Web orders must be paid by credit card only.
  • Pricing and specifications are subject to change without notice.

Trade-ins

You can save money by trading in an old or broken device toward the purchase of a new PolyScience temperature control product. We accept any brand and provide a generous discount on your purchase. Naturally, we’ll dispose of your old equipment in an environmentally responsible manner.

Warranty

We back most of our products with a 2-year limited warranty on parts and labor. If for any reason you are unhappy, please contact our Sales and Customer Service Department. Warranty statements for specific products are available upon request.

Product Returns

Should it be necessary to return a product you purchased from us, please be aware that you must obtain authorization from our Customer Service Department before returning the item. A 20% restocking charge will be made on all unauthorized returns.

When applying for authorization, please include the reason for the return, date of purchase, purchase order number (if applicable), and our invoice number.

Once the return is approved, you will receive a return authorization number with complete packing, shipping and labeling information.

Returned items must be shipped prepaid; items shipped collect will be refused.

Equipment Recycling

Taking care of the environment is a responsibility we all share. As part of our contribution to a greener world, we will gladly accept your old circulators, chillers and water baths regardless of brand for disposal in an environmentally conscious manner. All recoverable materials such as steel, copper, plastic and packaging will be recycled and refrigerants reclaimed by our qualified technicians.

 









 





View our full Terms & Conditions.